Tired of waiting in lines? Frustrated with the new cashier at your favorite grocery store? Exhausted from filling out rebate paperwork?
Don’t forget that you’re not the only person involved in holiday purchases and transactions: on the other side of the counter is a living, breathing human with feelings and frustrations. Remember your customer service representatives when spreading holiday cheer this season. If you’re like me, it will make you feel extra cheerful to spread cheer where it’s unexpected.
When i was a kid, my dad worked for the United States Postal Service. He retired a few years ago, but i continue to support the USPS with my business and with friendly hellos to my local postal workers. I ship all my personal and business parcels by USPS and generally choose their shipping when given the option for my own purchases. Living in a small town, i’ve become friendly with my local clerk. He always compliments the lavender scent of my Nude Soap parcels, so i decided to gift a few bars for him this holiday. Along with an arm load of orders, i brought along a specially wrapped gift just for him. My dad sometimes brought home tins of cookies, Christmas cards, and even holiday bonuses from his regular customers. He walked his route daily, and many of his clients knew him by name and extended good wishes to him and our family during the holiday season. Although that mostly changed when we moved west and he lost his regular route, i always remembered how happy that made him and i try to give back to my letter carriers and clerks. I know how hard they work all year long, and especially when loaded with extra holiday parcels. They deserve a thank you, and it makes me happy to extend one.
To be honest, giving gifts is a little selfish for me: i just love seeing someone’s mood lift when they receive a kindness from a stranger. Whether it be holding the door, saying hello, helping someone make change or giving a personal gift. It brings me a lot of cheer to give, knowing i’ve brought a smile to someone’s day- when they least expected it.
So, remember the folks on the other side of the counter when you’re frustrated, tired at the end of your day, or just sick of shopping. Customer service guys and gals may be getting paid to deal with your frustration, but they don’t deserve it. Send them a little holiday cheer: it will make you feel better, too.
- Miranda R. *An Austin Homestead